Optimize your support operations for resilience and performance.
Are these some of your concerns?
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Am I leveraging AI to improve the Customer Support experience?
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How can the support team be more EFFICIENT?
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How do I SCALE my Support organization?
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How can CSAT be improved?
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Am I measuring the right KPIs?
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Is my Support Org "CUSTOMER OBSESSED"?
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Should I invest in OFFSHORE support resources?
Employee
Coaching
One-on-one coaching for high potential employees (not your Rock Stars).
Key Benefits
01
Better Support Metrics
Typical engagements improve CSAT by 10–20% and reduce First Response Time (FRT) by 20-40%.
02
Increased Retention & NRR
Higher support quality reduces churn and improves upsell performance.
03
Avoid Costly Leadership Headcount
Save $150K–$250K annually by avoiding a premature full-time a Director or Head of Support
04
Stronger Teams
Upskill team leads and new managers to reduce burnout, improve morale, and retain key support talent.
Elevating Support Operation
+40
Projects
We've delivered over 40 high-impact customer support initiatives across fast-growing startups and enterprise clients.
+95%
CSAT
I’ve led teams out of mediocre CSAT territory and into 95%+ by instilling a culture of customer obsession and accountability.
+300
People
Over my career, I’ve directly managed and developed more than 300 support professionals, from frontline agents, SMEs to team leads and managers.
+10
Countries Worldwide
I bring deep, hands-on global experience leading multicultural teams and supporting customers across the globe.
+30
Experience
Over three decades leading support and customer operations in high-growth tech, SaaS, and enterprise environments.
Jorge Damico I Founder & CEO
I started Auxyly to help growing startups build scalable, high-impact support operations from the ground up. I’ve led global teams, improved KPIs, and turned support into a growth engine, and now I help others do the same.
Let’s connect if you’re scaling fast and want a support operation that keeps up.
Contact US
Whether you’re looking to build your first support team, train new leaders, or need a trusted advisor to help you scale, Auxyly is here to help.
Drop a line using the form below, and I’ll get back to you within one business day.