Elevate Your SaaS Customer Support with Auxyly
Auxyly is dedicated to helping fast-growing B2B SaaS companies elevate their customer support operations. Providing strategies and solutions to empower your support team for exceptional customer satisfaction.
Optimize Your Support Operations
Discover how Auxyly can help you optimize your support operations for resilience and exceptional performance.
Services
Customer Support Consulting
Build a resilient support foundation that grows with you.
With over 30 years of hands-on experience leading support teams at companies like IBM, Dell, Broadcom, Pure Storage, PagerDuty, and Extensiv, I bring practical expertise to help startups and small businesses build intentional, scalable, and high-performing customer support operations.
Whether you're launching your first support team or facing the challenges of growth, I’ll work alongside you to design and implement systems that are tailored to your reality—not a one-size-fits-all playbook. Together, we’ll create a support operation that’s predictable, resilient, and ready to meet your customers where they are.
At Auxyly, I believe support is not just about solving problems—it’s about building trust.
Leadership Development
Training for emerging support leaders and first-time managers.
Customer support success lives or dies by its frontline leaders. That’s why I offer a focused, one-day leadership development program built specifically for new and emerging support managers. This isn’t generic leadership theory—it’s rooted in decades of real-world experience.
We’ll cover:
- How to build healthy KPI habits and track the right metrics across time horizons
- How to lead with empathy while maintaining accountability
- The power of daily huddles, case hygiene, and foundational routines
- The communication challenges that make or break a team—and how to overcome them
Individual Coaching
One-on-one coaching for support professionals ready to grow.
Sometimes, what a leader needs most is a sounding board. I offer personalized coaching for support managers, team leads, and high-potential professionals looking to level up their skills, navigate challenges, and grow into confident, capable leaders.
Coaching sessions are tailored to each person’s goals—whether it’s stepping into a leadership role, building a high-performing team, handling escalations, or growing their presence and impact across the business.
This is a safe, supportive space to grow, guided by someone who has been there before and knows what it takes to succeed in high-pressure, high-growth environments.
Our Approach
01
Analysis & Strategy
Identifying challenges and crafting tailored solutions aligned with your core objectives
02
Execution Excellence
Implementing impactful and lasting support solutions for your company's success
03
Continuous Improvement
Monitoring and adapting strategies to ensure ongoing support and customer satisfaction
04
Success Stories
Real Results, Real Impact
The person behind Auxyly
Jorge Damico
Founder & CEO
With over 30 years of experience leading Customer Support and Experience teams in the tech industry, I founded Auxyly to help growing startups—especially in the B2B SaaS space—design, implement, and scale high-impact support operations. My focus is on building stable, repeatable, and scalable support structures that drive customer satisfaction and empower support teams to grow alongside the business.
Throughout my career, I’ve built and led high-performing global teams, improved KPIs across the board, and turned support organizations into strategic assets. Now, I bring that same operational expertise to consulting—partnering with startups to transform their support experiences from day one.
Let’s connect if you’re scaling fast and want a support operation that keeps up.
My Story
Auxyly was born out of experience—real, in-the-trenches experience built over three decades of leading Customer Support and Experience teams, especially within the fast-evolving world of SaaS. From global enterprises like IBM and Dell to high-growth SaaS companies like PagerDuty, Pure Storage, and Extensiv, I’ve seen what it takes to build support operations that not only survive but scale.
I’ve worked at the intersection of product, engineering, and customer success—navigating the shifting demands of SaaS environments where agility, speed, and customer trust are everything. I’ve lived through the chaos, the pivots, the scaling pains—and the moments when great support made all the difference.
Over the years, I’ve witnessed the pressure support leaders face: juggling tickets, aligning with product and sales, motivating teams, and trying to turn reactive service into a proactive, trusted experience. I created Auxyly not just as a consulting firm, but as a partner to those leaders—especially in SaaS startups and small companies—who are building something ambitious and need a strong support foundation to match.
My goal with Auxyly is clear: to help growing SaaS businesses build customer support operations that are scalable, intentional, and ready to evolve. While I’ve worked with some of the biggest names in tech, Auxyly’s focus isn’t on the enterprise—it’s on the builders, the innovators, and the teams wearing multiple hats who need their support org to be smart, agile, and impactful from day one.
Support is often the last human touchpoint a customer has with your product—and it can be the deciding factor between renewal and churn. Done right, it’s not just a problem-solving function—it’s a critical lever for retention, loyalty, and long-term growth.
I’m not here to hand over a one-size-fits-all playbook. I’m here to understand your world and help you create something that works in it. With over 30 years of experience in SaaS and customer support leadership, I bring practical strategies, real empathy, and a deep belief in support as a growth engine—not just a service function.
To me, Customer Support is not a cost center—it’s a trust builder. And I’m here to help you earn that trust, every step of the way.
Elevating Support Operation
30+
Client Project
+95%
Customer Satisfaction
200+
Team Members Trained
30+
Years of Industry Expertise
Contact Me
Whether you’re looking to build your first support team, train new leaders, or need a trusted advisor to help you scale—Auxyly is here to help.
Drop me a line using the form below, and I’ll get back to you within one business day.
Salt Lake City, Utah
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